Challenges

Care checker

The Hague

 

Develop a solution for providing easy access for citizens, informal carers, professionals and the Municipality to information relating to assistance and support under the Social Support Act (Wet Maatschappelijke Ondersteuning. WMO)

Assistance to the elderly, the disabled and vulnerable groups

The Municipality is responsible for providing assistance and support to the elderly, the disabled and vulnerable groups. The basic aim is to ensure that people can remain living independently at home and continue to meet other people for as long as possible. This involves identifying what people are still capable of doing themselves (boosting self-reliance) and what can be done by their personal network (family, friends or neighbours). The Municipality focuses primarily on low-key preventive assistance and support through general provisions in order to reduce the need for more intensive care. The strategy is: “low-key where possible, intensive where necessary”.

Support

General provisions are accessible to everyone who needs assistance or support and are not subject to any assessment of problems or needs. Examples of general provisions include assistance from neighbours, administrative support, meals services, and activities in a community centre or volunteer transport. If these general provisions are insufficient, residents can apply for more personalised provisions that may include assistance in the household or help with daytime activities or transport.

The problem

Because information is provided from a variety of different sources, it is difficult for clients, professionals and informal carers to find or obtain the right information about the support they need or to access it.

Care checker

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Easy access to information

Startups are challenged to develop a solution for providing easy access for citizens, informal carers, professionals and the Municipality to information relating to assistance and support under the Social Support Act (Wet Maatschappelijke Ondersteuning. WMO). This concerns both general and more specific provisions.

Objective

The main goal of the startup’s solution is to enable citizens of The Hague to access the support they need to live healthily at home for as long as possible and all information relevant to that.

Criteria

The following framework is set up for the potential solution to be developed by the startup:

  •       The potential solution should cover the broad target group that the Municipality wishes to serve. Further information on exactly what support the Municipality offers can be found https://www.denhaag.nl/home/bewoners/loket/to/Wet-maatschappelijke-ondersteuning.htmo (in Dutch). In other words: The Municipality serves a very wide target group. This includes people with addictions, the elderly, the disabled and people with severe learning difficulties, and we expect the solution to reflect the reality as experienced by the bulk of this target group.
  •       The solution should build on existing information platforms, such as the social map (sociale kaart, a digital platform with information about around 2,500 organisations active in healthcare and support) as far as possible.
  •       The solution should be flexible and that can be expanded or adjusted to include new themes relatively easily.
  •       The solution should be usable by the client, professionals, informal carers and municipal consulting officers.
  •       The solution should be possible to use a solution at any location, e.g. at the client’s home, at a service desk, at the location of the care provider or by a consulting officer at the kitchen table.

Contact person within the municipality

Onno Mostert
Maarten te Braak

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