Challenges

Digitize data flow employees on the street



Challenge: Develop new technologies to share data between the office and outdoor department of the City, and if possible, to simplify complex tasks and optimize data-related processes for employees.

Current situation

The City Management Department of The Hague is currently gathering and sharing a lot of information with employees on the street. Of the approximately 1,500 employees, more than a 1.000 employees work outside frequently or daily. To ensure that work processes run smoothly, data must be able to reach the workplace. The task is performed after which data about the performed task must be returned, to be bundled into information at a higher aggregation level. If it is possible to simplify the input/output data flow, it will offer opportunities to optimize data-related processes.

At the moment, paper work orders and paper lists are still used frequently. In addition, due to the fact that colleagues work around the city, it is more difficult to maintain contact with a manager (e.g. to gain additional instructions or questions about performing tasks).

In the current situation there are three major organizational components: the Veegbedrijf, the Groenbedrijf and the Handhavingsorganisatie.

 

What are we looking for?

We want technological solutions that simplify the input/output of the data flow. If this succeeds, we want to reduce the number of paperwork instructions/order forms, preferably to zero. A goal that lies further on the horizon is to test whether employees can perform more complex tasks than stated in their current job description, once provided with better information.

The solutions can be very diverse, for example, a tool that can visually project the tasks to be performed on glasses by using Augmented Reality. This can make a difference in performing tasks and during the training process. Another possibility is an easy-to-use application on a smartwatch or small Bluetooth earpiece.

Some examples of existing solutions are UPS and Google Glass.

 

What are we not looking for?

Solutions that are technically too challenging. A solution is not suitable if extensive training or a course is required to use it.

 

What is the impact?

We want the municipality’s services to reach its full potential within information-driven work. If employees have the right data at the right time, they can work more efficiently and safer. This also offers them room to perform other tasks. In addition, they can send data back themselves and thus provide even more functions with different services – which in turn can be optimized.

 

The municipality reduces its training costs with new technology, ensures more safety in and around the workplace, and gets a better understanding of (the work of) employees. The employees, in turn, supported by technology, can grow. They benefit from this in their current work and in the digitizing society as a whole.

The goals are in line with the coalition agreement, chapter seven: opportunities for everyone. With this step, the municipality can set an example for the digital improvement of labor.

What can you win?

  • The opportunity to realize a prototype/pilot;
  • An extensive program with training;
  • Possible follow-up project or sustainable cooperation after a successful pilot;
  • Access to financing for the development of your prototype/pilot

Current situation

The City Management Department of The Hague is currently gathering and sharing a lot of information with employees on the street. Of the approximately 1,500 employees, more than a 1.000 employees work outside frequently or daily. To ensure that work processes run smoothly, data must be able to reach the workplace. The task is performed after which data about the performed task must be returned, to be bundled into information at a higher aggregation level. If it is possible to simplify the input/output data flow, it will offer opportunities to optimize data-related processes.

At the moment, paper work orders and paper lists are still used frequently. In addition, due to the fact that colleagues work around the city, it is more difficult to maintain contact with a manager (e.g. to gain additional instructions or questions about performing tasks).

In the current situation there are three major organizational components: the Veegbedrijf, the Groenbedrijf and the Handhavingsorganisatie.

 

What are we looking for?

We want technological solutions that simplify the input/output of the data flow. If this succeeds, we want to reduce the number of paperwork instructions/order forms, preferably to zero. A goal that lies further on the horizon is to test whether employees can perform more complex tasks than stated in their current job description, once provided with better information.

The solutions can be very diverse, for example, a tool that can visually project the tasks to be performed on glasses by using Augmented Reality. This can make a difference in performing tasks and during the training process. Another possibility is an easy-to-use application on a smartwatch or small Bluetooth earpiece.

Some examples of existing solutions are UPS and Google Glass.

 

What are we not looking for?

Solutions that are technically too challenging. A solution is not suitable if extensive training or a course is required to use it.

 

What is the impact?

We want the municipality’s services to reach its full potential within information-driven work. If employees have the right data at the right time, they can work more efficiently and safer. This also offers them room to perform other tasks. In addition, they can send data back themselves and thus provide even more functions with different services – which in turn can be optimized.

The municipality reduces its training costs with new technology, ensures more safety in and around the workplace, and gets a better understanding of (the work of) employees. The employees, in turn, supported by technology, can grow. They benefit from this in their current work and in the digitizing society as a whole.

The goals are in line with the coalition agreement, chapter seven: opportunities for everyone. With this step, the municipality can set an example for the digital improvement of labor.

What can you win?

  • The opportunity to realize a prototype/pilot;
  • An extensive program with training;
  • Possible follow-up project or sustainable cooperation after a successful pilot;
  • Access to financing for the development of your prototype/pilot

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